Privacy Policy — CH77 Online Gaming Platform

1. Overview

CH77 (referred to as "we", "us" or "the platform" throughout this document) is an online gaming and sports betting platform operating at ch77.onl. When you create an account, deposit funds, place bets, play games or simply browse the site, certain information is collected. This Privacy Policy describes what that information is and how it is handled.

This policy applies to all users of ch77.onl and the CH77 mobile application. By registering on CH77, you acknowledge that you have read this policy and understand how your data is processed. If you have any questions about anything in this document, you can reach us at [email protected].

2. What We Collect

The information CH77 holds about you falls into a few distinct categories depending on how you interact with the platform.

We only collect information that is necessary for a stated purpose. We do not collect sensitive categories of personal data — such as racial or ethnic origin, health data or political opinions — as part of normal platform operation.

3. How We Collect Your Information

Your information comes to us through several channels, all of which arise naturally from your use of CH77.

• Direct input: When you register, you provide your name, contact details and other information directly. When you complete a deposit or withdrawal, payment details are submitted at that point.
• Automated collection: When you use the platform — through a browser or the CH77 app — technical data such as your IP address, device information and session activity is captured automatically. This happens with all web-based services and is standard practice.
• Payment providers: When transactions are processed through JazzCash, Easypaisa, Raast or bank transfer, confirmation data passes between the payment provider and CH77 to validate that the transaction was completed. CH77 receives transaction confirmation but does not store full card numbers or mobile wallet PINs.
• Cookies and similar technology: The platform uses cookies to maintain your session, remember preferences and support the functioning of certain features. More detail on this is in Section 7.
• Support interactions: If you contact CH77 support by email or live chat, the content of those conversations is logged and associated with your account for reference.

4. How We Use Your Data

Each piece of information collected by CH77 serves a specific, legitimate purpose. We do not use your data for purposes beyond what is described here without first informing you.

• Running your account: Your name, contact details and account activity are used to operate your account, process your bets and transactions, and respond to support queries.
• Payment processing: Financial data is used exclusively to process deposits and withdrawals through your chosen PKR payment method. Your payment details are handled with the appropriate level of security and are not stored in plain text.
• Verification and compliance: Identity information is used to verify your age and, where required, confirm your identity before processing larger withdrawals or responding to account queries.
• Fraud prevention and security: Device, IP and behavioural data is monitored to detect unusual activity, multiple account usage, fraudulent transactions or other patterns that could indicate a breach of our Terms and Conditions.
• Improving the platform: Aggregated usage data helps us understand which parts of CH77 work well and which need improvement. This analysis is conducted on anonymised or aggregated data where possible.
• Communications: We may send you account-related notifications such as deposit confirmations, withdrawal updates, VIP status changes and security alerts. We may also send you information about promotions, but only if you have not opted out of such communications.

5. Payment Data and PKR Transactions

All financial transactions on CH77 are denominated in PKR. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the respective payment provider's systems. CH77 receives confirmation that a transaction was completed and stores a record of the transaction amount, reference number and timestamp.

• CH77 does not store your JazzCash or Easypaisa PIN. These are entered on the payment provider's interface, not on CH77 directly.
• Bank account numbers associated with withdrawals are stored in encrypted form and are only used to process the specific withdrawal they were provided for.
• Transaction history is retained to allow you to review your financial activity on CH77 and to support any dispute resolution processes that may arise.
• Withdrawal requests to third-party payment accounts are not accepted. Payments always go to an account registered in the name of the CH77 account holder.

6. Sharing Your Data

CH77 does not sell personal data. Information about our users is not passed to marketing companies, data brokers or advertising networks. The circumstances under which data may be shared are limited and specific:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners to the extent needed to complete the transaction you have requested.
• Game providers: Where games are powered by third-party providers, your game session data (such as bet amounts and game results) may be shared with those providers to enable gameplay. These providers operate under data processing agreements with CH77.
• Fraud prevention and security services: Technical and behavioural data may be shared with fraud detection tools or services to identify suspicious activity. This is done to protect all legitimate users of the platform.
• Legal obligations: If CH77 receives a valid request from law enforcement or a competent authority that legally requires disclosure of user data, we will comply with that request after appropriate verification.
• Business transfers: In the event of a merger, acquisition or asset sale, user data may form part of the transferred assets. In such cases, users will be notified through the registered contact details held on their account.

7. Cookies and Similar Technologies

CH77 uses cookies — small files stored in your browser — to support the functioning of the platform. These are not used to track you across other websites or build advertising profiles.

• Session cookies: Keep you logged in as you navigate between sections of the platform during an active session. These expire when you close your browser or log out.
• Preference cookies: Remember settings you have chosen, such as language or display preferences, so you do not have to set them again on your next visit.
• Security cookies: Support fraud detection and help identify unusual login activity that could indicate unauthorised access to your account.
• Analytics cookies: Collect aggregated, anonymised data about how different parts of the platform are used. This helps improve the product without tracking individual users by name.

You can control cookie settings through your browser. Disabling all cookies may affect the functioning of the platform — in particular, session cookies are required for you to remain logged in.

8. Data Retention

CH77 retains personal data for as long as your account is active and for a defined period after account closure. The specific periods depend on the type of data and the reason it is being retained.

• Account and identity data is retained for the duration of your account and for a period after closure to support any post-closure queries, disputes or compliance obligations.
• Transaction records are retained for a period consistent with standard financial record-keeping practices.
• Game activity logs are retained for a period sufficient to resolve any disputes about outcomes or account balances.
• Support correspondence is retained for a rolling period to allow reference in ongoing or recurring matters.
• Technical and device data collected for security purposes is retained for shorter periods and reviewed regularly.

When data is no longer needed for any legitimate purpose, it is deleted or anonymised. Anonymised data that cannot be linked back to an individual may be retained indefinitely for analytical purposes.

9. Security

CH77 takes reasonable and appropriate technical measures to protect personal data from unauthorised access, loss, disclosure or alteration. These include encrypted data storage, secure connections (HTTPS) across the platform, access controls limiting who within CH77 can view sensitive data, and monitoring for unusual access patterns.

No system is completely invulnerable to all threats, and CH77 cannot guarantee absolute security. However, the measures in place reflect a genuine and ongoing commitment to protecting user data.

You also play a role in keeping your data secure. Use a strong, unique password for your CH77 account. Do not share your login credentials with anyone. If you use the CH77 app on a shared device, make sure to log out after each session. If you notice anything unusual about your account activity, contact support immediately.

10. Your Rights Over Your Data

As a user of CH77, you have the following rights in relation to your personal data. To exercise any of these, contact support at [email protected] with the relevant request. CH77 will respond within a reasonable timeframe.

11. Minors

CH77 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has created an account on CH77, please contact us at [email protected]. Upon confirmation, the account will be closed and all associated data deleted.

Parents and guardians are encouraged to use appropriate parental controls on shared devices to prevent access to gaming and betting platforms by individuals under 18.

12. Updates to This Policy

CH77 reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in technology or changes in applicable standards. When this policy is updated, the revised version is published on this page with an updated date at the top.

Continued use of CH77 after an updated policy has been published constitutes acceptance of the revised terms. If the changes are material, we will make reasonable efforts to inform active users through their registered contact details.

13. Contact and Privacy Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your information has been handled, please contact CH77 support. The email address below is displayed as plain text — copy and paste it into your email client to get in touch.